Returns Policy

We want return eligibility to be clear before purchase. The rules below apply to eligible items unless a product page or agreed special-order quotation states otherwise.

7-day return request period

Eligible unused items may be requested for return within 7 days from delivery. The item must be unworn, unused and in its original condition with its packaging, tags, accessories and any documents or certificates supplied with it.

Items that may be excluded

Sourced, custom, personalised, made-to-order, special-order and certain hygiene-sensitive or supplier-fulfilled items may be excluded from change-of-mind returns. Where relevant, return eligibility should be stated on the product page or communicated before purchase.

Damaged, defective or incorrect items

If an item arrives damaged, defective or different from what you ordered, contact us as soon as reasonably possible with the order number and supporting photos where appropriate. We will review the case and arrange a suitable remedy where applicable.

How to request a return

Contact Imperial Jewels before sending any item back. Please include your order number, the item concerned and the reason for the request. Returns sent without prior approval may be delayed or refused.

Refunds

Where a refund is approved, it will normally be processed back to the original payment method where practicable. Bank or payment-provider processing times may apply. Original delivery charges may not be refundable for change-of-mind returns unless required by applicable law.

Contact

Email contact@imperialjewels.store or contact us through WhatsApp for assistance.