Privacy Policy

Imperial Jewels Pte. Ltd. respects your privacy and aims to handle personal data responsibly when you browse our website, contact us, create an account or place an order.

Information we may collect

Depending on how you use the website, we may collect your name, email address, telephone number, delivery and billing details, account information, order history, enquiry details, product preferences, correspondence and technical information such as device, browser, IP address and website usage data.

Payments

Online payments are intended to be processed through third-party payment providers. Imperial Jewels does not need to store full payment-card details on its own website where the payment provider handles those details directly. Payment providers may process information under their own privacy terms.

How we use information

We may use personal data to create and manage accounts, process and fulfil orders, arrange delivery, respond to enquiries, provide gemstone sourcing services, prevent fraud or misuse, maintain website security, provide customer service, keep business and accounting records, comply with legal obligations, and improve our products, website and services.

Service providers

Where necessary, information may be shared with service providers that help us operate the business, such as payment processors, delivery providers, hosting and technology providers, analytics providers, professional advisers and relevant suppliers involved in fulfilling an order. We aim to disclose only information reasonably required for the relevant purpose.

Cookies and analytics

The website may use essential cookies and, when enabled, analytics or marketing technologies to understand website usage and improve performance. Additional tracking services may be enabled or disabled through our website administration settings.

Retention and security

We retain personal data only for as long as reasonably required for business, contractual, accounting, dispute-resolution, security and legal purposes. We use reasonable administrative and technical measures to protect information, although no online system can be guaranteed completely secure.

Your requests

You may contact us regarding access, correction or other questions concerning personal data held by Imperial Jewels. Some information may need to be retained where required for legitimate business or legal purposes.

Contact

Privacy enquiries may be sent to contact@imperialjewels.store.